Below are screenshots of searching OggChat history for recent conversations with website visitors.  This OggChat Pro features gives Operators the ability to search by criteria such as name, ip address, phone number, date ranges, and email address when searching for previous history from a particular website visitor.

A Website visitor clicks the live chat button on your website

Your custom chat window prompts visitor for info.

Chat is routed to available operators based on their status and schedule.

Operator receives chat request in Gmail that includes a History search link.

Operator clicks history link and routes to Live Chat History

History Screen is displayed prepopulated with Search Criteria