A Website visitor clicks the live chat button on your website
Or on your OggChat Live Help Tab
A custom chat window prompts visitor for info.
Or Monitor Visitors on your site and proactively invite them to chat.
Proactive chat invitation pops up
Chat is routed to available operator based on their status and schedule.
Operator receives chat request in Web Monitor, Google Talk, or Mobile Phone
Operator types "Yes" in the Google Talk chat window to accept the chat.
Chat begins between visitor and operator John.
Operator Can Search Previous Chat History
At end of chat, transcripts are optionally sent to visitor and administrator.